This is a comprehensive guide to the warranties that are supplied for each product group.
Batteries, chargers, wall plug adaptors and variable voltage mods
These are all supplied with a 28 day guarantee and a life expectancy of 3-6 months. This does not affect your statutory rights. The guarantee covers any manufacturer defects and covers repairs or replacements if the product is deemed to be faulty or beyond repair. If we believe the customer has damaged the product in any way, we reserve the right to refuse a refund or return.
We supply a 28 days manufacturer’s guarantee with all mechanical mods. Please note that mechanical mods are for experienced users only. Royal Vapes accepts no responsibility for any damage caused by the incorrect assembly of any mechanical mod. Incorrect building of mechanical mods can cause personal injury and / or damage to your equipment. As such Royal Vapes can accept no responsibility for the damage or potential injury caused.
E-liquids and drip tips
Unfortunately we do not provide a warranty on these items for hygiene and health and safety reasons. This is unless we determine that the item received is incorrect or if there are any other extenuating circumstances.
These are supplied with a 'dead on arrival' warranty. The customer must contact Royal Vapes within 24 hours of receiving their order for the warranty to be applicable. Contacting us after this period will mean that we cannot offer a refund or return. Please note that this also applies to multi-buys.
All vaping accessories are supplied with a full 28 days manufacturer’s guarantee.
Scratches and discolouration from regular use is considered normal wear and tear and is not covered by warranty.